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With the combination of the Google IT Support Professional Certificate and the CompTIA A+ certification, Google and CompTIA have teamed forces to assist people entering into IT. Some help desk qualifications can also help you prepare for specific customer situations, such as to request overflows or malware attacks. Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies… Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate… Certifications can be a powerful tool to show employers you know your stuff.
Whether you’re looking to change careers or advance your tech support skills, the right IT certification can set you on your path. Fortunately, there’s training that can teach your team how to use a help desk to optimize their workflow. These courses, paid or free, can consist of various exercises that help reps become familiar with fundamental help desk features and common customer interactions. When a course is complete, reps receive credible certifications showcasing their mastery of help desk software to better serve your business. While you may not be the first employee in the operation to greet customers, you are a reflection of them in terms of your attitude when they do get to you.
What are Some of the Most In-Demand Certifications For Service Desk Analysts?
HDI has selected only the best instructors in the industry to deliver our service and help desk training course offerings. These instructors are well known for their experience in our industry and their ability to deliver a quality learning experience. It is important to remember there is no one “magic bullet” when it comes to your career. Landing a job is a mix of experience, credentials (e.g. certifications), soft skills, and initiative. Paying your dues in the help desk likely enabled you to refine your soft skills and gain experience. Earning a cert can help show employers you’re qualified for the next step in your career.
What is the difference between Level 1 and Level 2 help desk?
Level 1 involves simple customer requests that require limited IT support, Level 2 escalates into more in-depth problems, and Level 3 utilizes subject matter experts that can figure out the toughest customer needs.
Do you know that participants can decide to go for lessons physically with a professional in the field? These lessons are spaced between just 48 hours, with an examination to rate the knowledge obtained. If attending training personally is not comfortable, a trainee can study with the course’s book online or printed. Some of your clients might have technically advanced solutions that require a specific skill, knowledge, and expertise to support. For example, if your clients are running complex cloud environments, they might require you to have at least one tech who has passed the official certification of that cloud services provider. The ITIL Foundation certification is a great basic certification that focuses on the foundations of customer support and help desk tools.
Expand your career skills with noncredit training
Below, we overview some of the most popular help desk certifications on the market. We include both certifications that will make you a better technician in general and in certain products, and those that will teach you how to improve your communication skills. If you notice a prospective level 1, capable of managing more issues but lacking expertise, a certification is a great way to fill the knowledge gaps and promote the technician to higher levels. You only start a managed IT business if you are already a great technician.
He is also a founder of Total Seminars, LLC, which is a major provider of seminars on PC and network repair. He is a tech trainer for TechSkill institute guest speaker in Merit American Job train. Kevin has experience with MSP environment, apple store, department of education, etc. It also includes troubleshooting various issues and other valuable topics. The chapters in this program help with real-life situations, like answering clients’ calls. You will learn this program with Google certified instructors from top organizations and universities.
Solve for Your Customers Better
Alison’s free online Hardware courses cover the essential physical and tangible components of a computer such as monitors, keyboards, computer data storage, graphic cards, sound cards, and the motherboard. They also have IT training classes that can teach you about the hardware behind 3D printing. This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Publisher, Sway, and Power BI.
- Anyone interested in learning and becoming a system administrator can check out what’s in store here.
- With a help desk software, your agents can make sure that they never miss out on a customer support email.
- Detailed instructions relating to the testing procedure for the Help Desk Certification are provided inside the login account before the start of the test.
- A customer expects nothing less than this as a client, and thus, must be taught as serious.
The Network+ certification trains IT workers how to troubleshoot and diagnose defective or unreliable connections. It also instructs IT workers on how to keep a network running well, including how to avoid outages and the consequences of overflow. Get the skills you need to pursue an entry-level position as an IT help desk technician… Candidates work on a team in a medium-sized or large development environment that uses Microsoft Visual Studio .NET 2003 Enterprise Developer, Microsoft Visual Studio 2005, or Microsoft Visual Studio 2008. Candidates should have a working knowledge of Microsoft Visual Studio 2005 or Visual Studio 2008. Any person interested in expanding their knowledge in Help Desk, whether new to the subject, experienced, team managers, or supervisors.
That’s because they get to manage all the support, accounts, marketing, and sales email ids from a single dashboard. You might want to certify all your rookies to make sure that your communication and knowledge standards are fully met when you provide services to your clientele. The CCNA certifications is one of the best advanced IT support certifications. One of the ITIL help desk certifications is the Information Technology Infrastructure Library Foundation. Those taking the ITIL Foundation certification test must be familiar with the ITIL 4 principles and best practices. The exam costs $299 and covers a wide range of networking concepts over an unlimited period of time.
- This certification is recognized by many organizations and is well respected in the industry, by Dell, HP, Intel, and the defense department, just to name a few.
- With more effective and streamlined interactions, you’ll be able to satisfy customers and potentially build long-lasting relationships from the reliability of your help desk.
- There are several trainings and certification courses available online that train candidates for these IT Support and customer service positions.
- For example, one lesson explains how your reps can use a ticketing system to manage customer requests and breaks down the steps needed to implement this process.